The Shop that makes you Smile and keeps you Drinking in Style

Shipping info: Orders are shipped out with in 4 to 5 business days and typically can take 5-7 business days after to arrive. US only orders. Occasionally USPS can have delays in delivery. We are not responsible for any delays on there part. If your tracking number says your package was delivered and you did not receive it. Please contact your Local USPS post office directly for help. They are great about assisting you in locating your package. if you have any questions for us feel free to Contact US. Emails are responded to within 2 business days Terms & Conditions SHOP POLICIES Returns Policy: All Sales are Final! Once a payment goes through, payment processing fees are non-refundable to Sheila Karroute Creations and to the buyer. Sheila Karroute Creations is not responsible if the customer drops and/or damages their item(s). If your item arrives damaged, you have 24 hours to contact us from the time the USPS tracking shows the package is delivered. Sheila Karroute Creations is not responsible for lost/ damaged packages. If your item does arrive damaged, contact us immediately! If the wrong item was shipped to you by mistake, email us at Sheilakarroutecreations@gmail.com Make sure you add a subject to your email, this helps me attend to your email quicker, send proof of your order, and information, and a picture of the items that you received. We will make it right! Package Sent Back? When filling out at check out you must include your FULL address, don't forget your house/apt/unit/etc. Sheila Karroute Creations is not responsible for insufficient addresses submitted by the consumer. If the Address Mistake was made before a consumer receives their confirmation email they still have the opportunity to fix and correct their address by contacting Sheila Karroute Creations. The Consumer has 24 hours to reach out, otherwise, there's no further action that can be done to resolve the issue. Sheila Karroute Creations is not responsible for any allergies or injuries of ANY KIND. By placing an order with us, you agree to these terms & conditions Refund & Returns **REFUND POLICY** **RETURN POLICY** All our tumbler cups are crafted with meticulous care and precision, tailored to your specific order. Once the production process begins, we are unable to accommodate order cancellations. We regret to inform you that returns cannot be accepted in any circumstance. **DAMAGES & ISSUES** 🌼 We want to emphasize that each item is crafted with love and dedication, undergoing multiple intricate steps. Just like any handcrafted piece, there may be slight imperfections (such as minor color variations or seam lines). These imperfections not only add character and uniqueness but also set our items apart from mass-produced alternatives. 🌼 If your item sustains damage during transit or if you happen to receive an incorrect item, please reach out to us at sheilakarroutecreations@gmail.com. We will promptly assess the situation and work diligently to make it right. Your satisfaction is our utmost priority. Privacy Policy: **Privacy Policy for Sheila Karroute Creations Last Updated: September, 29th, 2023 **1. Introduction** Thank you for visiting Sheila Karroute Creations. We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data, particularly when you make a purchase through our website. **2. Information We Collect** We collect various types of information, including but not limited to: - Personal Information: Name, email address, shipping address, and payment information (collected and processed by our payment processors, Stripe and PayPal). - Order Information: Details about products you purchase, transaction history, and payment method. - Website Usage Information: We may collect information about your device, browser, and how you interact with our website through cookies and similar technologies. **3. How We Use Your Information** We use your information for the following purposes: - To process and fulfill your orders. - To communicate with you regarding your orders and provide customer support. - To improve our website and services. - To comply with legal and regulatory obligations. **4. Third-Party Payment Processors** We use third-party payment processors, including Stripe and PayPal, to process payments for your orders. Please review their respective privacy policies to understand how they handle your payment information: - Stripe: https://stripe.com/privacy - PayPal: https://www.paypal.com/us/legalhub/privacy-full **5. Cookies and Similar Technologies** We use cookies and similar technologies to collect information about your browsing and purchase behavior. You can manage cookie settings through your browser preferences. **6. Data Security** We take reasonable measures to protect your data, but no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security. **7. Your Choices** You can: - Update your account information. - Opt out of marketing communications. - Delete your account, subject to legal obligations. **8. Children's Privacy** Our website is not intended for individuals under the age of 13. We do not knowingly collect or process information from children. **9. Changes to this Policy** We may update this Privacy Policy as our practices evolve. We will notify you of significant changes. **10. Contact Us** If you have questions or concerns about your privacy or this Privacy Policy, please contact us at sheilakarroutecreations@gmail Tumbler Care: DO NOT SCRUB THE IMAGE DIRECTLY To properly care for your double-walled stainless steel tumbler, please follow these instructions: 1. Hand wash only: It is recommended to wash the tumbler by hand using mild dish soap and warm water. Avoid using abrasive cleaners or scrubbing the image directly as it may cause damage. 2. Do not leave in a hot car: Double-walled stainless steel tumblers are designed to keep your drinks hot or cold for hours, but they should not be left in a hot car for an extended period. High temperatures can affect the insulation properties of the tumbler and may cause damage. 3. Do not microwave: The stainless steel construction of the tumbler makes it unsuitable for microwave use. Microwaving can create a hazardous situation and may damage the tumbler. 4. Do not soak: Avoid soaking the tumbler in water or any other liquid for an extended period. Prolonged exposure to moisture can affect the insulation properties and overall durability. 5. Do not put in dishwasher: To preserve the quality of the image and the tumbler's overall integrity, it is important to avoid putting it in the dishwasher. The harsh detergents and high temperatures in the dishwasher can damage the tumbler and cause the image to fade or peel. 6. Avoid harsh chemicals or abrasive cleaners: When cleaning the tumbler, refrain from using harsh chemicals or abrasive cleaners as they can damage the stainless steel finish and the image. Stick to mild dish soap and a non-abrasive sponge or cloth for cleaning. By following these care instructions, you can ensure the longevity and appearance of your double-walled stainless steel tumbler. My tumblers are Doubled-Walled Stainless Steel and are heat and cold resistant and will keep drinks Cold or hot for hours. Sublimation is a process used to apply an image or design onto a tumbler cup. It involves heat-dying the image onto the surface of the cup, creating a permanent bond between the ink and the material. Sublimation allows for high-quality, full-color designs to be applied to tumbler cups with excellent detail and durability. The resulting image is embedded into the surface of the cup, making it resistant to fading, peeling, or scratching when properly cared for. Our custom tumblers are crafted with care, undergoing a meticulous process, much like a labor of love. In the spirit of all handcrafted creations, minor imperfections can be found. These may manifest as subtle variations in color or seam lines. Yet, these delicate irregularities don't diminish the tumbler's beauty or functionality. Instead, they imbue it with a unique character and charm that sets it apart from mass-produced items. I want to clarify that I don't sell or lay claim to the character clip art, graphics, or characters featured in the tumbler designs. They rightfully belong to their respective copyright owners. Your payment is for the creative time and effort dedicated to crafting the Tumblers.